Delete your BookPGnow Owner account.

Email us from the address connected to your owner account, where available. If your account uses only a mobile number, include only the last four digits and your business or property name. This helps us locate the correct account without asking you to place sensitive information in an email.

To prevent an unauthorised deletion, we may reply with a limited verification step using the registered contact channel or information already associated with the account. We will ask only for what is reasonably necessary to confirm control of the owner account.

If an active property subscription or outstanding operational workflow needs action before deletion, support will explain the specific step. You will not be required to reinstall the app to continue the request.

After verification, we delete the account and associated data that is not subject to a legitimate retention requirement. This normally includes:

• Owner mobile sessions, refresh credentials, and registered device access.
• Owner profile and contact data that is not required for retained business records.
• Optional drafts, preferences, and operational content with no continuing legal or service purpose.
• Access for staff accounts controlled solely by the deleted owner account.
• Personal data held by processors on our behalf, where deletion is applicable and technically available.

We will confirm the outcome through the contact channel used for the request. Protected backup copies may remain until the applicable backup cycle expires.

Some records may be retained where reasonably necessary for tax, accounting, payment reconciliation, fraud prevention, security, legal claims, regulatory compliance, or enforcement of agreements. Examples can include invoices, receipts, transaction references, consent and KYC-review audit records, access-security events, and records connected to an unresolved dispute.

Email [email protected] for deletion or privacy help. General app support is available at [email protected].